How to Use OneDesk’s Helpdesk Application The Helpdesk is a key application in the large and multifaceted set of features which make OneDesk one of the most comprehensive project management solutions around. As part of our new series of use cases, here’s a short video examining how to use OneDesk’s Helpdesk application:
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How to use OneDesk’s Feedback Application OneDesk’s feedback application helps you manage all feedback that is sent to your organization in one place. In this short video, we teach you how to navigate through OneDesk’s feedback application, how to create feedback, and how to use all the features in the feedback application, in under one
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Innovations systems: the measure of getting metrics from the unmeasurable When things get hard to measure against conventional metrics, boardrooms can lose patience, and projects making valuable inroads can meet with their maker still far short of their goals. Innovation, finding that Eureka moment, is a process very hard to put on a chronological –
Innovations systems: the measure of getting metrics from the unmeasurable More
Customer handling is not always an easy task. In order for your business to gain competitive edge over your competitors, an effective customer handling process is crucial. With the right customer handling process, you can turn difficult customers into your most promising ones. We at OneDesk always preach that providing an exceptional customer experience is
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Easy issue reporting within OneDesk Within OneDesk is a powerful and unique issue reporting and tracking tool that enables you to effortlessly create, manage and efficiently resolve any reported issues and defects or bug fixes in a timely manner. OneDesk also features a comprehensive set of project management tools to help plan out, manage and
Issue reporting with OneDesk More
The value of a social mention If your organization is not paying attention to to any social mention about your company, industry, products, services, or competitors, you might want to think about doing that. Leveraging social mentions is an effortless way of gaining insight to what customers or prospective customers are saying about your brands.
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Product roadmapping gives your team precious certainty in an otherwise uncertain world. Living in our fast-paced, hyper-connected, always-on and ever-changing world, it can be a challenge to find a firm position to prop your back against and take in precisely how the whirring of the cogs at hand, fit into the picture of the bigger
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We are thrilled to announce that we have been featured on Innovation Excellence today! Our recently published article, Customer-Centric Model for Product Innovation, discusses some of the important elements involved in building a customer-centric model for product innovation. (Hint: One of these elements is a deep level of customer involvement.) Thank you to Mari Anixter
We’ve been featured on Innovation Excellence! More
Having an efficient software requirements process is crucial to your development process. Before working on any requirements, it’s important to ensure that they are all clear, accurate and complete. This way, you can be sure that the requirements you choose to implement will meet your customers’ and team members’ expectations. Here are five tips that
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The speed of innovation today is very much a product of the increasing connectedness, not just of individuals, but the networks, applications and content we create and use. In this installment of our “Pragmatic Marketing Goes social” series we are looking at the last gate in the ‘Market’ category and the rapidly evolving task of
Pragmatic Marketing Goes Social: Technology Assessment More