Probably THE most important stage in any product-related research and analysis is the Competitive Landscape, and yet it’s very near limitless scope makes it a dangerously time-consuming and potentially paralyzing activity. In this, our next installament of OneDesk’s Pragmatic Marketing Goes Social series, we are looking at Competitive Landscape and some tricks on how to […]
Pragmatic Marketing goes Social: Competitive Landscape More
Product roadmap tools: Your company’s crystal ball Good product roadmap tools allow key stakeholders to gain a multidimensional view into the future – it also helps them work with their data to predict the outcomes of their strategic product plans. In addition, armed with these roadmap tools (or as I like to call them, crystal
Roadmap tools for dynamic product teams More
Onboarding SaaS customers and users: Important! For many SaaS vendors and software companies, onboarding customers can be challenging. The process of onboarding is most often underestimated; many SaaS vendors and software companies don’t realize how crucial it is to make sure customers and users get started on the right foot and find value in their
Onboarding SaaS Customers and Users More
Project and product managers responsible for developing and managing product requirements know how daunting and complex this process can be, especially in highly competitive markets. Many factors, including conflicting and changing customer demands, scope creep and budget issues, make it almost impossible to clearly and efficiently deal with fine details. Fortunately, evolving technology provides handy
Manage product requirements effectively More
If you’ve been tuned in to our website or social media channels, you’ve surely heard about OneDesk’s Webinars. Here’s a little FAQ we’ve compiled based on your questions. If we missed anything, feel free to ask away! When are OneDesk’s webinars held? We’ve dubbed Fridays as “OneDesk Webinar Fridays.” Thus, every Friday, Marketing Manager Brendan
FAQ about OneDesk’s Webinars More
Hold on to your lightsabers, Star Wars Day is upon us Alright folks, today is May the 4th, which means that it’s Star Wars Day! “Jedi-ism” may not be a concept that has has been widely used in the corporate world, but social business is. So take a few minutes, sit back and celebrate this
Star Wars Day: May the 4th be with you! More
In a previous blog post, I went through the process of using OneDesk to plan and build your product roadmap. From the time I’ve written that post this past November (November? Where did the time go?!) until now, more and more organizations have started to realize that building the right type of roadmap can be
Drilling Down into your Roadmaps More
This morning the marketing team at OneDesk attended the Montreal Social Media Breakfast for a smattering of startup based chatter over coffee and sandwiches. Presented as a conversation with Julien Smith, the fascinating discussion bounced between utilising new platforms and identifying new market sectors before confronting the terrifying engine driving all mortal events: risk. The
When talking to our customers, I often get asked: What are the benefits of using OneDesk as customer service software? More and more organizations are starting to turn to Web 2.0 technologies to communicate with all their customers, and to keep up with ever-changing customer demands. However, there are many types of customer service software.
Customer Service Software Gone Social More
It’s a common fallacy that as people invested in finding a solution, we can quickly get blinkered by the small details until we can no longer see the words from the trees. Acquiring a store of knowledge is only as useful as knowing when to stand back and let go of assumptions to start to
A/B Testing – Rip it Up and Start Again More