Despite the superstitions surrounding Friday the 13th, we have successfully kicked off our product-focused Webinar series with our first broadcast: Bringing Product People to The Table with OneDesk In 3 Easy Steps. OneDesk Webinar Fridays are designed to provide viewers with a better understanding of the benefits of OneDesk as well as a deeper-dive into […]
OneDesk Webinar Fridays: Week One! More
It’s a no-brainer – workplace organization i.e, keeping everyone in your company organized – is crucial. Lack of workplace organization can lead to negative consequences. Some of the effects may include forgotten appointments, unmet deadlines, lack of task priorities. Additionally, searching for misplaced information can cause individuals to lose track of time and not complete
Workplace Organization With The Collaboration Inbox More
As we leap into 2012, OneDesk is excited to announce the launch of a new series of product-focused webinars we’ll be hosting each and every Friday. OneDesk Webinar Fridays will provide an introduction of the benefits of OneDesk along with practical “how tos” on getting your company up an running fast. Look out for your
Bringing Product Teams to the Table – OneDesk Webinar Fridays More
Challenges associated with managing products at every stage By now many of you have (hopefully) enjoyed some much needed time to wrap up 2011 and reflect on the year`s great, and not-so-great accomplishments. To highlight some of the issues involved with managing products, I asked the product management community on Quora to share what they
Managing products: Challenges and goals More
In a recent issue of Industrial Management & Data Systems, Silvia Ayuso affirms the following regarding using external sources such as the customer to fuel active innovation: “captured stakeholder information allow firms to create intangible resources that are difficult to imitate since no other firm can establish the same relations with the same stakeholders and
External Stakeholder Engagement More
Steve Jobs was known to get directly involved with customer service, and for his willingness to interact with customers via email. He occasionally responded to customers who wrote in with computer problems, and even intervened on support calls. Because of Jobs’ fondness of responding to emails, his inbox became a target for customers looking to
Customer emails: Capture them all More
Just before the holidays in Part I of this post, I pointed to but a few of the symptoms of a what I see as a deeply dysfunctional relationship between companies and the consumers that buy their products. I cited the example of my own experience buying a ‘high-end’ can opener that simply wouldn’t open
Roadmapping tools enable collaborative foresight Roadmapping can be a difficult process to manage as product managers try to keep up with changing marketplace needs and efficiently develop products in shorter developmental cycles. Meeting customer needs and managing the product roadmap often create conflicting priorities. The situation is amplified even further when more product lines are
Roadmapping tools: Clear product insight More
The last situation any company representative wants on their hands is a customer crisis– that untimely moment when suddenly, against all odds, at some point in your customer care process, someone slips through the cracks. What makes these situations even worse is the emotional toll it can take not only on the people to whom
Manage Customers in Crisis More
The beginning of a new year is logically – and psychologically – the best time to give your company a makeover and your employees a fresh start. Hence, while we have your attention, we at OneDesk would like to take advantage of helping you set company resolutions that will help your business blossom in 2012.
Company resolutions we hope you set for 2012 More