So, you’ve released your product and surprisingly, it isn’t getting the kind of reception you had hoped. No one is purchasing. No one is even testing it out. The few that do don’t give any feedback. Suddenly you start second-guessing the ideas that make up the foundation of your new product and the thought arises: […]
Development of New Product Iterations More
Live chat, quick answers, happy OneDeskers OneDesk is taking customer engagement to the next level. Our new live chat feature on the OneDesk website allows you to reach out and interact with us in real-time. Got a question? Need help? Looking for something specific on our website? Just want to say hello? 🙂 Simply click
Live chat feature on our website More
In today’s extremely competitive business society, innovation has become a key player in defining a business’ success. At OneDesk, we believe in the importance of coming up with innovative business and product ideas. Our innovation and ideas application works in conjunction with the latest social and collaboration technologies and helps companies gather and manage ideas
Definition of innovation: Some best ones More
Delivering great customer service Kate Leggett of Forrester recently wrote an article entitled Customer Service Done Right In 10 Easy Steps: Step 10 that offered helpful tips for organizations looking to improve their customer service levels and better align customer needs with their strategic goals. These two tips are worth exploring: 1. “Master your customer
Great customer service: Tips for success More
How to use OneDesk to manage your product release OneDesk allows you to plan and keep track of releases and sub-projects with confidence, and ensure no information gets lost. Here’s how you can use OneDesk to facilitate your product release process: Create subspaces to organize products, target releases, projects, and teams. This makes it easy
Product release made easy with OneDesk More
In his latest article on the evolution of aerospace, “When Will We Have Unmanned Commercial Airliners?”, Philip E. Ross touches on an ever-growing shift in the Aerospace industry defined by new developments in automation service: “In the sphere of commercial flight… automation has thinned the cockpit crew from five to just the pilot and copilot,
Automation Service in Flight and in Office More
Understanding social product management Social product management is the next big thing and product managers across all industries are paying attention. Here at OneDesk, we believe that effectively adopting a social product management framework within an organization requires the right combination of tools, methods and collaboration between employees, business partners, and especially customers. Exploring the
Social Product Management Talk on Twitter More
In their anticipated and now acclaimed book, Social Marketing to the Business Customer, Veteran communicators Paul Gillin and Eric Schwartzman have hit the social web nail on the head. The product of years of consulting and conversations with industry insiders and luminaries in Gillin’s columns and Schwartzman’s popular “On the Record” podcast, the book is
Social Marketing to Business Customer – OneDesk Book Reviews More
Agile and Scrum denoted: A review of Agile and its impact on product managers Product Management Journal, published by Product Focus, is the only publication geared the to the Telecoms and IT product management community. Its goal is to is to help product managers and product marketers do a better job. Published, twice a year,
Agile and Scrum explored in Product Management Journal More
Great news: OneDesk has been featured on The Social Customer. In my article, The Customer-Product Connection, I discuss the key role that the social customer plays in the product development process. I also offer key customer engagement strategies and highlight the need to leverage next-generation social technologies to bridge the gap between customers and organizations.
OneDesk featured on The Social Customer More