9. Business Solutions Articles – OneDesk Software

We at OneDesk recognize that customer satisfaction plays an important role in a business’ growth. Therefore, we are proud to introduce our new customer service, help desk, and case management applications. Support cases can be difficult to manage, especially if they are numerous. One of the challenges that support teams face is that they often

The relationship between online customer service and social media The social web has dramatically changed the way that customers communicate with organizations and how they in turn receive, manage and respond to customer service inquiries. We, at OneDesk are very excited about the two new features—help desk and online customer service—that have been integrated into

Many argue that the innovation process cannot be managed because innovation is supposed to be about creativity and cannot be predicted. Innovation is not only about being creative and inventive; innovation is a collaborative process where ideas are taken and managed through to value-adding market introduction. In order to outperform competitors, companies need to implement

The social web impacts product Innovation Interesting results on the impact of social media on product innovation were revealed in a recent study conducted by the consulting firm Kalypso. The biggest impact reported by 20% of organizations using social media as part of their product strategy is faster product adoption. In addition 16% reported faster

OneDesk’s new automated system has many assets. It allows employees to pre-set their daily routines and reduces manual data entry. This allows them to work faster and save time. Automated systems are also beneficial when it comes to reducing the amount of process errors. One of the greatest advantages of the automation engine is that

Product management: Evolving and going social The web and it’s infusion of social media is changing the way product managers work. “Social product management“ is a rapidly-evolving technique that product managers are increasingly adopting. Social product management means opening up a business to innovation by gathering input from internal and external sources throughout the product

Trends in managing innovation There is a plethora of articles written on the importance of innovation management in the product development process. However, many managers are still asking for concrete resources and tools to get them and their teams passed the initial concept of innovation management and moving towards managing innovation. In their article “The