9. Business Solutions Articles – OneDesk Software

Using “best practices” is the most efficient way of getting things done, and improving your organization. Employing best practices will give you no choice but to evaluate your company’s current practices and compare them to the ones your competitors use. This is especially relevant to help desk organizations, or any organization that provides help desk […]

Project selection methods help guide an organizations decisions and weigh them against alternative projects. As a project manager or owner, you will inevitably have to make decisions regarding which projects to implement. As a team, you will need to carefully analyze all of these contributing factors (i.e: the goals of the organization, customer requirements, timeframes,

Having a requirements management system is the key to building the right product efficiently. Requirements management can save your company from going over-budget, losing time, and even embarrassing product recalls. Requirements management is only effective if it is backed up with a good requirements management strategy. What is a requirements management strategy? A requirements strategy

There is no denying that Customer satisfaction directly influences your organization’s bottom line. Therefore, only companies that have a proper strategy and system in place, to capture customer feedback will experince loyal customers that deliver repeat business. Yet despite these supporting facts, the majority of companies still fail to incorporate effective feedback management systems into

In an age where it is especially important for companies to get work done faster than their competitors, good collaboration skills are crucial. Some people are natural collaborators, while others prefer to work independently. Nonetheless, there is always room for development. Here are a few easy ways of developing collaboration skills: Ensure effective communication Without

Estimating project costs: No laughing matter? There are various tools out there to help you to develop cost estimates for your project’s resources and tasks. However, obtaining realistic cost estimates, is not always easy. There are many factors that directly influence the cost estimate method you select: project scope, accuracy level, and organizational elements. Only

We at OneDesk are committed to helping organizations work more efficiently. While we are always happy to give advice on how to do improve your business procedures with the help of technology, we are always quick to say that software is only one piece of the pie. Driving efficiency and productivity also depends on how

Product iteration vs innovation: Apples and watches Like many tech enthusiasts out there, I have been closely following the conversation happening around Apple and Samsung lately. For those of you who haven’t heard, Apple recently unveiled two new versions of the ever successful iPhones: The 5C and the 5S. Around the same time, Samsung also

“No matter what accomplishments you make, somebody helped you.” – Althea Gibson As much as we may like to take the lead on projects and in the end, claim that we made it a success, we must remember that we have most likely been helped or influenced by others along the way. When we do