Your personal AI help desk assistant
AI copilot helps agents find the most accurate and optimal answers.
Surface the best solutions
The AI Copilot looks through your content to find the best articles or saved replies based on the query.
Don’t have a relevant article or canned response for the situation? Let the copilot generate you a new one!
Explore the benefits of AI-powered suggestions
Unlock all the benefits of adding AI Copilot to your help desk
Boost productivity
Improve and speed up workflows to focus on personalized support.
Speed up resolution
AI power helps agents find resolutions faster.
Create consistency
Work confidently by surfacing accurate knowledge.
FAQ
An AI Copilot, in the context of help desk software, is a kind of personal agent assistant. The copilot helps agents find the best saved replies (canned responses) or knowledgebase articles to answer a ticket or chat, based on the context. The Copilot can also generate a reply on behalf of the human agent.
The human agent can click the AI Copilot button from within the conversation. The Copilot will then look for the best available replies or articles to answer the ticket or chat. The human can select from the available options and edit the response if necessary before sending it.
Yes, OneDesk has other AI features available and included in one plan. These include AI chat agent, AI article generation, knowledgebase search, and summaries.
The Copilot learns, suggests content, and generates replies based on what you train it on. You can teach it based on your website, knowledgebase articles, saved replies, and/or previous replies made by human agents.
Sign up for a free trial of OneDesk by clicking the 'sign up free' button. You can then enable the Copilot and simply select the type of content you want it to learn from. We recommend creating a few saved replies and knowledgebase articles in your OneDesk account.
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