The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
New in OneDesk: January 2025
Happy new year from the OneDesk team! The January 2025 release is now live with some great new features and enhancements. New User Dashboard OneDesk now has a new dashboard
Project and Portfolio Updates and Best Practices
Projects At OneDesk, we recognize that each of our customers has unique needs when it comes to managing their Projects. You might be thinking that the Helpdesk features are all
Create and Manage Unscheduled Tasks and Projects in OneDesk
In the world of Project Management, not every Task or Project fits neatly into a pre-planned timeline. Sometimes, Projects arise unexpectedly or need to be handled on the fly. And
Seamlessly modify all your items using our selection tool
There is no limit on how many items you can have in OneDesk. As such, you can create custom work views that filter, group, and sort your items according to
We’ve improved our Mobile-Friendly customer portal applications
Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users
New in OneDesk – October 2024
The October 2024 release of OneDesk is now live. This release includes the following features and enhancements: More advanced searching In this release we’ve extended the capabilities of the global
Cingulum Health Uses OneDesk to Enhance their Patient Management Workflow
For the Cingulum Health team, the highest level of patient care and attention is a must. We recently spoke to the practice manager at Cingulum Health whose clinic has recently
New in OneDesk: July 2024
The July 2024 release of OneDesk is live. The following new features and enhancements are now available. New Homepage Customer App The mobile-friendly customer apps continue to get better! In
OneDesk’s Newly Updated API
In case you missed it, back in the March update we released the brand new OneDesk API. Like the old API, you can push and pull information from your OneDesk
10 Help Desk Metrics to Measure Support
What are help desk metrics? Help desk metrics, also called help desk KPIs, are quantifiable indicators, such as charts, graphs, or reports used to measure the performance of your support.