Where Support Meets Work Management
One Platform Built For Your Workflow
For Internal Teams
Internal teams and departments across industries
Centralize employee requests, manage department projects, and reduce ticket volume in one platform.
For Client Services
Agencies that perform services for external clients
Manage your client projects and communication from initial request to invoice and ongoing support.
The Cost of Fragmented Tools
Stop paying for disconnected tools. Bring tickets, tasks, projects, and resources into one unified platform.
- BEFORE ONEDESK
Tool Juggling
Before OneDesk, work happens in silos. Your team is out of sync while you pay for and manage multiple tools and subscriptions.
- Messy Intake
Requests come in and are managed in different places
- Information Silos
Your teammates don’t know what others are working on
- Manual Updates
You spend time sending follow-ups and reminders
- Guesswork
It’s hard to know if you are meeting deadlines
Your team loses hours switching between and manually copy-pasting across disconnected apps.
- WITH ONEDESK
Why pay for a dozen subscriptions that don’t talk to each other? OneDesk natively integrates your work, eliminating friction between receiving requests and completing tasks.
Centralized Intake
Standardize how work starts with custom forms and email integration that route work to the right person.
Shared Visibility
Everyone works on the same platform. Your team sees exactly what is happening in real-time.
Automatic Transparency
Automate everything from assignments to notifications. Enable your portal for real-time status updates without sending anything.
Accurate Data
Get instant reports on team performance, project health, and time without the guesswork.
Apps tailored to your work
Optimize the workflow of your team or department. OneDesk’s features and flexible customization can manage any work.
Employee Portal & Knowledge Base
Surface knowledge and promote self-service with a help center and knowledge base. Let employees view, submit, and discuss their tickets and find answers to common questions.
Manage Internal Requests
Connect your support emails or phone, create custom ticket forms, and more. Capture tickets from multiple channels and automate the routing.
Organize Projects
Manage internal migrations, rollouts, audits, and other department initiatives. Combine the detailed planning & tracking of traditional project management with easy-to-use agile status boards.
Log and Analyze Work
Measure and report on department time and performance. Get the insights you need by creating templates and scheduling reports.
Track Resources & Assets
Manage the full lifecycle of assets and projects. Easily visualize the status of assets and the workload of teams or users to maximize resources.
Provide Support Channels
Connect your support emails, phone, and other channels. Intake more requests and oversee client communication in one place.
Automate Client Support
Standardize your workflow, save time and cut out repetition with the automation engine. Automate sorting, prioritization, and escalation.
Manage Client Projects
Manage flat fee and time & material projects. Keep all client projects on track with milestones, dependencies, and task views.
Track Support & Project Time
Record billable vs non-billable hours on client tasks and support tickets. Easily compare estimated and real-time progress.
Quote & Bill For Any Work
Generate quotes using project templates. Forget manual data entry convert quotes to invoices, or create invoices from your tracked time, projects, and expenses.
Choose your team to see how it works
Full Featured Platform
Get more done in a single platform using the extensive features of OneDesk.
Capture tickets from different channels
Provide omnichannel support. Directly connect your email inboxes, answer incoming calls, intake from request forms, and integrate other apps.
No matter what channels you use your team can track, respond, and resolve in one place.
Work how you want
Maximize visibility and work the way you want with a range of configurable views.
- Gantt, kanban, calendar, and workload views
- Filter, group, or sort by any property
- Share views across your organization to unify your collaboration
Keep communication in one place
Facilitate better communication with end-users or clients using integrated support tools and omnichannel communication.
- Customer portal: Allow end-users or clients to stay updated on their own terms.
- Request forms: Capture necessary information for project initiation or support issues.
- Email integration: Capture tickets and provide continuous communication.
- Knowledgebase: Deflect tickets and provide AI-powered answers.
- Website chat: Resolve issues quickly or engage with prospective customers.
Work in-sync with your team
Breakdown silos by resolving issues and completing tasks together.
- Communicate on tickets, tasks and projects.
- Organize all necessary information including notes and attachments.
- Stay in the loop with push, email and in-app notifications.
- Instant visibility on assignments and progress.
See for yourself how OneDesk fits your team
Book a personalized demo with our team, or start a free 14 day trial.