9. Business Solutions Articles – OneDesk Software

Improving customer service by linking it to product development In today’s dynamic and competitive markets, gaining deeper insight into customer problems, issues, and ideas are key factors in keeping businesses heads above the water. There is insurmountable evidence from case studies and surveys that clearly justify the need for product co-creation with customers.

I was honored that OneDesk was asked to have been part of “Tools Month” on #PMChat, a weekly Twitter chat that brings leaders in the project management sphere together. Last Friday’s chat was centered around collaboration tools, and we were very happy to be part of an interesting and thought-provoking discussion. If you missed it,

#PMChat closes out Tools Month with OneDesk Hopefully you had the chance to tune in to blogtalkradio and chat along on Twitter with us today. We wer’e really pleased with the turn out and the great questions, and as a result, the lively discussions that they sparked. If you missed all the action you can

“Analysts report that as many as 71% of software projects that fail do so because of poor requirements management, making it the single biggest reason for project failure – bigger than bad technology, missed deadlines or change management fiascoes.” – Christopher Lindquist, Fixing the Requirements Mess, CIO Magazine Many innovations can be born by simply

What is #PMChat? Originally created by Rob Prinzo and Robert Kelly, #PMChat, is a weekly project management Twitter chat that happens every Friday at 12:00 PM Eastern. It’s a great way to share insights and exchange ideas with some of the most engaging and influential project managers, and get answers to project management related questions.

What is Requirements Management? 80% of project failures are due to poor requirements management. That’s scary, right? Different companies have different ways of defining this process. Good requirements management is essential for those who want to see better business results and take the lead in their industries. But what does it take to implement a

The Three P’s of Product Innovation Product innovation is not simply about generating new ideas. It is a complex process, and many organizations struggle with the design and implementation of an effective innovation strategy that yields measurable results over the long-term. Sustained growth and profitability can be achieved through the integration of three critical levels:

Featured Crowdsourcing Example: New, Pretty Weather App by Yahoo! Reading the headlines today, I was surprised to see the words “Yahoo!” and “gorgeous new iOS weather app” in the same sentence. Throughout 2012, Yahoo! has gone through ups and downs, as well as generated controversial buzz about CEO Marissa Meyer’s new rule concerning telecommuting. Today’s

Manage products: Learning From Past Mistakes If you are involved in any area of product management, you are fully aware of the need to be constantly evolving and growing with your products, implementing new techniques, and adopting more efficient processes to successfully move things forward. Understandably, there may have been some things over the last

In the early months of 2013, buzz about a new business strategy started circulating. Word had it that companies like Renault-Nissan had discovered a “secret” groundbreaking business paradigm that enables them to generate more business. Introducing Frugal Innovation This new strategy known as Frugal Innovation, is the ability to generate more business and social value