OneDesk was recently featured on Dr.Dobb’s – a well known, and recognized blog in the software development space. Here is what Adrian Bridgwater had to say about OneDesk: “We accept the firm’s assertions that to achieve success, it is important for employees, partners, and customers to collaborate — however, if the conversation is unstructured, it […]
OneDesk reviewed on Dr.Dobb’s More
2012 was big year for social businesses. Many businesses became aware of the true meaning of “social business.” They understood that it does not simply involve using social media in the workplace; rather, it implies using social channels as a new form of communication to interact, listen and engage with colleagues and customers. Businesses are
Social Business Stats from 2012 – Mistakes & Success Stories More
A recent report published by Kate Legget, of Forrester concluded that self-service usage by customers on the social web has increased by 12%, chat by 24% and involvement in business community related activities, 25%. These statistics raise some good questions: Are you responding to your customers? According to a recent study by Edison Research, 10%
Where customer service is heading in 2013 More
OneDesk’s requirements management application allows you to easily manage and analyze requirements and help you make decisions as to which should be prioritized. Here’s a quick rundown of how this can be handled in OneDesk. Manage your requirements In the management mode, simply plan your requirements out. 1. Creation Requirements can be created from scratch
Using the Requirements Application In OneDesk More
Generate product roadmaps with ease The product roadmap lies at the heart of company strategy and direction, and yet all too often it is represented by static documents with no bearing on the reality of where your product is today and where its going. OneDesk’s automated product roadmaps are built from inputs across the platform,
Automated Roadmapping in OneDesk More
Social media engagement means evolved customer service Companies used to have full control over their products and services. They used to be able to decide what to develop next and what changes to make. Oftentimes, they used to need to guess what their customers wanted. In the race to outperform their competitors, companies no longer
How to turn customer comments into actionable items More
American Airlines: Flying from the seat of their pants? In today’s customer-driven marketplace, listening to customers is the key to creating products and services that delight. I recently read an article on Bloomberg Businessweek, by John Mayo, that highlights the importance of customer feedback integration into product branding and development. On Thursday, American Airlines (AA)
The American Airlines Logo Change & Listening To Customers More
OneDesk’s help desk application makes it easy for support teams to quickly manage and solve help desk tickets, automate their processes, and develop stronger relationships with customers. How is OneDesk’s help desk software different from others? Capture help desk tickets effortlessly The help desk application is linked to a customer portal, which customers would use
Getting To Know OneDesk’s Help Desk Application More
Is Facebook’s Social Graph really that big of a deal? Yes. While many of us were slowly and reluctantly returning to work after the holiday season, Mark Zuckerberg was on a completely different speed. On January 17th, 2013 Zuckerberg unveiled his newest product innovation: The Facebook Social Graph (currently in beta), which enables individuals to
What Facebook’s Social Graph Means for Product Development More
Last updated 23/12/2019 We’re happy to announce that we have uploaded over 50 new videos to our You Tube channel. The majority of the videos are short instructional videos designed to help you get familiar with OneDesk’s features, as well as the new user interface. Also, in order to make the videos easier to find,
New, informative videos on our You Tube channel More