9. Business Solutions Articles – OneDesk Software

OneDesk featured on CustomerThink.com! We are very happy to say that we have been published on CustomerThink.com. Head up by its CEO, Bob Thompson, CustomerThink is a well-known and respected online authority in the areas of Customer Relationship Management, Customer Experience Management and Social Business. Kim’s recently published article, Team Collaboration the 2.0 Way serves […]

The beauty of OneDesk is that it allows you to capture feedback from a variety sources without them getting lost. Whether customers or colleagues choose to send you feedback from email, social media, or from the customer portal, they will all arrive in OneDesk’s Feedback Application. Once feedback has arrived in the feedback application, what

The Importance of Proper Feedback Management Customer feedback programs provide companies with valuable insight that can be used to better position products or services in the marketplace. Some companies are still not asking the customers who buy their products and services what they want and need, while many companies do not incorporate customer feedback into

You spoke, we listened. OneDesk’s new user interface was designed based on UI design ideas gathered from customer feedback. Many of our customers thought that our interface was too cluttered and overwhelming. They also suggested that we make navigation easier. Thus, the new UI is cleaner, and navigation is more logical. Navigating through the new

OneDesk Unveils New User Interface Changes to UI Provides Users with Easier Navigation That Enables Them to Work Smarter and More Efficiently   Montreal, Canada, January 9, 2013 – OneDesk, developer of a powerful web-based Unified Product Platform has released its new and improved user interface. OneDesk leads the market in providing solutions that help

Expanding your online network of product professionals So, 2013 is the year you’ve decided to become more social? Great. The Internet is constantly providing new tools for cultivating and capitalizing on those networks. It provides an endless opportunities to engage with individuals who can bring fresh new ideas and add a whole new perspectives to

  Over past few years, we’ve seen an in increase in the number of companies that made the transition to a “social business.” For those who are not familiar with the term “social business,” let’s make one thing clear: Being a social business does not simply mean that a business uses social media. Social business

Yesterday, we blogged about some new year’s resolutions that we hope your organization will set for this year. Our goal today, is to help you achieve your resolutions. With every new year comes a new mindset. All ambitious CEOs, team leaders, entrepreneurs, product managers, and their teams set new visions and goals and plan out