Building a better customer support system It is no secret that providing exceptional online customer support presents many challenges to businesses: Difficult to manage high volume of support inquiries through various different social channels Rapidly rising and shifting customer expectations. Successfully engaging with customers online, at different touch points Keeping a close eye on brand […]
Customer support system- OneDesk More
At OneDesk, we believe in listening to customers and always encourage organizations to do so. We take all customer feedback and ideas into consideration and do our best to provide the best customer experience based on the information we receive from customers. Thanks to our customers, OneDesk’s bug manager was born. Before the bug manager
OneDesk’s Bug Manager: What You Asked For More
Food giant adopts an open business approach A few days ago, while browsing videos on our OneDesk YouTube page, I saw an ad for McDonald’s Canada new open business concept: A social media platform, called “Our Food. Your Questions,” that allows customers to submit questions related to this fast food giant’s products and services. An
Open business: McDonald’s gets it right More
Ways to track communication in OneDesk Many organizations are finding it challenging to track communication within the company. Any manager or project leader knows that in order to for projects to go smoothly, seamless communications is the key. Therefore, many organizations are revising their strategies of planning, implementing, monitoring, reviewing, and above all, tracking communication
How to track communication in organizations More
Defect management just got fun! Being able to view and manage issues, tasks and projects from the same place just makes sense. While OneDesk is unique in the industry providing this unified view, we also provide a great deal of depth and power for project and task managers dealing with issues, defect management and bug
Defect management and issue tracking More
The ability to set and customize your project status in OneDesk facilitates project and product management, as it keeps the whole team updated on the project or item during each stage. OneDesk also automatically triggers different project statuses and workflows based on which project status is set; this helps bridge the gap between executives, QA,
Preset Project Status and Workflows in OneDesk More
At OneDesk, we understand that maintaining a prioritized IT task list can be challenging. We often hear IT companies and project managers that when it comes to managing an IT task list, many IT companies either don’t have the right staff working on the tasks or don’t follow standard project management processes. This results in
IT Task List Management with OneDesk More
This article is outdated. See our Knowledgebase for recent how-to guides Ask for input related to your products and services The whole OneDesk process stems around the idea that the best requirements are created from good feedback. One of the ways that we can ask for input regarding issues or ideas related to products or
Ask for input via the customer portal More
OneDesk’s task system is unique as it allows you to track, manage and resolve issues and tasks in one combined view. This means that you have the ability to combine agile defect tracking with more traditional longer-term project management in a single application. On top of that, planning your tasks and issues in OneDesk’s task
OneDesk’s Task System: Easy Planning More
Helping your pm team manage tasks and issues, together! Hey pm teams! Pop quiz: What makes OneDesk unique from any other issue or task management application? That’s easy. It allows your pm team to effortlessly view their issues and tasks all in one single, centralized place! Now, you can easily take control of all of
PM team tools: OneDesk webinar More