9. Business Solutions Articles – OneDesk Software

Projects cost analysis: Helps prevent problems When carried out early-on, projects cost analysis, planning, estimation and tracking help prevent problems during any project’s lifecycle. OneDesk offers several features that helps with the projects cost analysis and estimation processes. Here’s a quick overview: Project cost planning and estimation Plan out your project costs by entering a […]

Revisiting your complaints procedure management strategy Your product development strategy must include a strong help desk service component to handle customer service complaints in an efficient and timely manner. As customers increasingly use help desk services to express issues related to products and services, organizations must have the right tools to effectively capture this insight.

Keeping steady PM practices during process changes In today’s extremely competitive economic environment process changes within an organization cannot be avoided. Many organizations experience a high rate of process changes which leads project managers to wonder how they can keep ensuring good project management practices amidst all the chaos? We at OneDesk understand the need

Project managers need project solutions, not problems Today’s project managers are asked to do more with less. They are encouraged to do less planning, with smaller budgets, more rapid product iterations, and deliver releases quicker. Another common difficulty is that, too often, project management activities are out of the loop from the rest of the

Tips to leading a big or dispersed project team As an effective project leader, it’s your job to ensure all members of the project team always have access to all information pertaining to the project in question. This can be especially challenging if the project team is big, or if the project team is dispersed

Creating the client experience that gets results   Here at OneDesk, we strive to ensure that the client experience is a remarkable one. Here are a few tips that we believe help take the client experience to the next-level: Provide them with plenty of resources, help guides and user toolkits: Our Marketing team is always

Working together towards better project decisions As a project manager, managing teams and ensuring you are making the right project decisions can be challenging tasks. To add to the complexity, today, creating virtual teams has become a popular method used by organizations to connect geographically dispersed stakeholders to the product development process. The following elements

Every project manager knows there are consequences to underestimating project durations. It’s logical – when projects unforseeably take longer than estimated, it can trigger a series of setbacks, including causing the project to go over-budget. OneDesk allows you to estimate task and project durations, and get real-time updates on how they are actually progressing. How