9. Business Solutions Articles – OneDesk Software

We are featured on Social Media Today!

OneDesk has been featured on Social Media Today. In his article, Social Media – Changing the Nature of “Product Requirements” Forever, Hollis Tibbetts, Principal Analyst at Artemis Ventures LLC, highlights the importance of social media technology in the product development process and discusses “best practices” for successfully developing and bringing customer-centric products to market. Here

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Online conversations happening right now

Are you listening? Listening to online conversations can help your company learn about what is being said about your brands, company, products, services, industry, and competitors. OneDesk’s social media monitoring tool was developed to help you listen to online conversations and discover what customers love or don’t love about any aspect of your company. We

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Online community: Lessons from Battlefield 3

Of all the online communities, the most engaged are the members of video game communities. Video game enthusiasts or “gamers”, are highly involved individuals who devote countless hours interacting with products, namely, video games. They are also very well connected to other players of the community. Major video game companies like EA, Ubisoft, Activision and

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Innovation in practice: Beyond theory

Innovation in practice: Four resourceful blog sites Here are four blogs that provide great insight on how to move beyond theory and manage innovation in practice: Innovation Tools: Here you will find all the latest innovation trends, news, technology, resources and opinions. Topics include innovation research, best practices and strategies, innovation management, ideation and collaboration,

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Happy International Project Management Day!

Did you know that today is International Project Management Day? When you think about it, everything around you from your pen to your laptop was engineered and designed by a group with a passion for product and project management. It’s great to see project management being recognized as an important discipline. We at OneDesk, work

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Social technology: Reinventing engagement

Social technology: Impacting everything In today’s business age, social technology is changing the way businesses operate. The use of social technology changes the way companies collaborate internally, as well as externally. The impact that social technology has on brands and customers is causing many companies to reinvent customer and employee engagement, management strategies, customer service,

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The social web: Six important lessons

Savvy social web secrets Today, social media is reaching an omnipresent-level in business. Social media websites, like Twitter and Facebook, give customers a louder voice and larger reach than ever before. One ignored, seemingly insignificant, comment from an irate customer can easily gather enough momentum from the social web to snowball into a major crises

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