9. Business Solutions Articles – OneDesk Software

Co-design and the customer experience

What is co-design? The customer experience : A key element in co-design Customer Experience Management has been described in several different ways, but it was Bernd Schmitt, in 2003, who provided the most complete definition of CEM: “…the process of strategically managing a customer’s entire experience with a product or company.” Customer experience from this

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Innovation and Product Development Tips

Innovation and product development: Driving growth For an organization to promote innovation throughout the product development process, they need to consider the following key factors to success: 1. Adopt a customer-centric approach The social customer is here to stay, and has a lot to say. As customers continue to interact with a variety of different

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Co-working and how it stimulates innovation

What is co-working? Co-working is a style of work which which involves a shared working environment among workers who are not employed by the same department or organization. This concept allows a global community of people to employ the values of collaboration, co-creation, community, openness and accessibility, while working in a shared space. Co-working: A

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OneDesk sponsors the PDMA’s 35th Product Innovation Management Conference

OneDesk, an industry leader in social product development, is proud to be a sponsor of the 35th Product Innovation Management Annual Global Conference organized by The Product Development and Management Association (PDMA). About the PDMA The PDMA is the premier global advocate for product development, management and innovation professionals. Founded in 1976, PDMA has more

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Guest post on Innovation Tools

I recently wrote an article for Innovation Tools, a comprehensive site that provides a collection of resources on the topic of innovation. The article explores the role of social technologies in unifying key business processes within product development. We invite you to read this article and share your thoughts: How next-generation social technologies can help

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Collaborative management tips from OneDesk

What is collaborative management? Collaborative management is a management technique that promotes a sense of teamwork and unity between managers and other team members. The idea behind collaborative management style is to allow managers to combine their strengths with the strengths of other members of the team, and collectively strengthen any weaknesses that may be

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Enterprise 2.0: What lies ahead?

Enterprise 2.0 trends: Going forward It has been has been a very tumultuous year in business and the software industry, filled with new theories and insights, especially in the area of social product innovation. In her article, 5 Enterprise Social Trends For The Next 5 Years, Debra Donston-Miller of Information Week, identifies key enterprise 2.0

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