What is a collaboration suite? While there is no specific set of capabilities that a collaboration suite should have, all collaboration suites must have the following characteristic: A collaboration suite is software that provides businesses with a set of applications, all integrated with a layer of online collaboration tools. How exactly is this useful? Effective […]
Collaboration suite: Connects every role More
Emerging trends in product development: co-creation and crowdsourcing Julie Wittes Schlack, SVP of innovation and design at Communispace, recently wrote a great article that explores the ways that organizations are involving their customers in the product creation process. In her article, The Rise of Customer-Driven Innovation, Julie discusses the notion of crowdsourcing and co-creation, two
Product creation: Involving your customers More
When it comes to company growth, innovation plays the key role in shaping the organization’s future. In today’s extremely competitive business environment, organizations must focus on developing innovative products or services. OneDesk recognizes this and has developed an innovation and ideas application in order to help companies outperform their competitors. With this in mind, we
Technological innovations: Top 5 ones for businesses More
What is experience co-creation? Francis Gouillart, president of the president of the Experience Co-Creation Partnership, defines Experience co-creation (ECC) is a fresh perspective on value creation. It requires organizations to rethink their engagement process, and re-evaluate the manner in which they communicate with external and internal stakeholders, including customers. As Francis Gouillart so poignantly describes
Experience co-creation: Engagement More
OneDesk, an industry leader in social product development, is proud to be a sponsor of #pcSC (ProductCamp SoCal 2011). What is ProductCamp SoCal 2011? ProductCamp SoCal is a free “unconference” for product managers and marketers and is held in sunny Southern California. During a one-day gathering attendees will have the opportunity to discuss, learn and
OneDesk sponsors ProductCamp SoCal 2011 More
Top 5 most innovative companies of 2011 Fast Company has released a list of what they think are the top 50 most innovative companies of 2011. Check it out here. 1. Apple Over the past couple of years, Apple has dominated the technology world by introducing the iPod, iTunes, the iPhone and the iPad. In
Innovative companies: Some fun facts More
At OneDesk, we believe that anyone can become a successful innovator if they have the perseverance to do so. Thus, we have turned to Steve Job’s examples on numerous occasions, and used them to preach about fostering innovation throughout organizations. As the co-founder of Apple, CEO of Pixar, co-designer and developer of the first commercially
Steve Jobs quotes: Some OneDesk favorites More
The social web: The new customer support hub The social web has had a tremendous impact on the customer-organization relationship. More specifically it has changed the method in which customers communicate with organizations and how they in turn receive, manage and respond to customer service inquiries. Providing exceptional online customer support presents many challenges to
Customer support and the social web More
First, we introduced an easy way to organize, manage, and collaborate on projects – through OneDesk’s projects. As OneDesk’s mission is to make your job easier, we have taken projects to the next level: Release management and product roadmapping. Release management OneDesk’s release management capabilities allows you to structure your projects and create sub-projects. Having
New in OneDesk: Release Management and Product Roadmapping More
Image source: Business Review USA, October 2011 Issue We are pleased to announce that OneDesk has been featured in the October 2011 issue of Business Review USA. We invite you to read the article and share your thoughts: Product Development Make Easy with OneDesk. Click here for the online magazine version (page 110). Many
We’ve been featured in Business Review USA! More