If your company is still holding back its presence on social media sites, you are not alone. There is still a large percentage of organizations that are hesitant to go social. We at OneDesk understand the hesitation. On the other hand, we encourage companies to go the social route. Companies that have tuned in to […]
Social media stats from different angles More
Enterprise product collaboration Competition is fierce and in a down economy, the need to achieve business growth is crucial. Great product development involves being able to keep up with a rapidly changing marketplace. Great product development means being able to successfully innovate and deliver- quickly. More emphasis is being placed on product collaboration as a
Product Collaboration with OneDesk More
Every new product development process should be easy OneDesk allows companies to capture ideas, objectively analyze them, and turn the ideas into actionable items. What makes the software unique, is that all the applications, including social media and collaboration tools, are all interconnected. This strengthens the new product development process as it allows employees, customers,
New product development process cheat sheet More
What is Social CRM? Paul Greenberg, author of CRM at the Speed of Light defines Social CRM as a method : “….designed to engage the customer in a collaborative conversation in order to provide a mutually beneficial value in a trusted and transparent business environment. It’s the company response to the customer’s owning of the
Social CRM: The next level More
The recent Facebook changes have taken over the world by storm. Facebook users are used to the sudden “suprise” changes that the social media giant often pulls on them. However, the most recent changes in the product design and development have sparked louder cries of outrage from Facebook users. A real-time activity stream, a subscribe
Product design and development at Facebook More
What it means to be innovation-driven During these difficult and turbulent economic times, organizations need to develop and maintain an innovation-driven mindset. • Being tuned-in to industry trends and possessing a deep understanding of market needs and trendsThis means: • Promoting and encouraging close collaboration between all stakeholders • Leveraging social business technologies to facilitate
Innovation-driven, customer-focused More
At OneDesk, we recognize that customer service management is not always easy. Our software was developed on the premise that the customer support team should always ensure that the company is providing stellar customer service in order to deliver a top-notch customer experience. In essence, we’d like to share our favourite customer service management tips
Customer Service Management tips from OneDesk More
Using Social software for business collaboration Social software is increasingly being used by organizations of all sizes and industries, to help facilitate and promote collaboration and as a result, eliminate communication barriers and silos between suppliers, employees, business partners and customers. Social software and enterprise 2.0: Whats the difference? According to Wikipedia, Enterprise 2.0 is
Social software: Collaboration 2.0 More
We often hear people say “there is no innovation without failure.” While occasional failures can be seen as beneficial and as an experimental learning process, there is no doubt that constant failure will lead to a downfall. Why innovations and ideas fail Innovations and ideas fail in the marketplace for a variety of reasons. Companies
Innovation and ideas failures and causes More
As a believer and promoter of business social media, we at OneDesk are very active on social networks. We keep our users, blog readers and peers in the industry updated on what we are doing, and share tips and ideas on Twitter, Facebook. LinkedIn, and on our blog. Yesterday, as I logged in to Twitter,
Business social media is evolving More