How do we develop products customers will love? We always ask ourselves, what do our customers really want? We often debate whether customers even really know what they want. However, one thing that is certain and unchanging is that customers ultimately buy your product or services, and you need to know what will positively influence […]
Develop products that stick More
News for product managers: The project engineering team is your friend Product managers often refer to their colleagues on the engineering team as if they are talking about a totally different world. However, in order to develop stellar products and achieve success, organizations are starting to realize that product management and product engineering must work
Product engineering and co-creation More
We invite you to read our guest post, What can Tacos Teach Product Managers about Social Product Development?, on the OPM blog, to learn how product managers can integrate social media monitoring tools into the product development process. Related blog posts: Social Media Monitoring with OneDesk Social Media in Business The-social web a key driver
View our guest post on On Product Management More
Improving your help desk management strategy Here are a few ways to engage with your customers and improve your help desk management process: Tip #1: Integrate your help desk with other business processes: Any support inquiries that come through the system must be properly managed and information obtained in this stage must be connected to
Help desk management: A few helpful tips More
Social media strategy? Yes, exactly. You may not realize it, but social media is a very broad term. It includes social networking sites like Facebook and MySpace, multimedia sharing sites like You Tube and Flickr, social bookmarking sites such as Delicious, microblogging sites like Twitter, blogs, RSS feeds, and more. It’s important to implement a
Social media strategy and why you need one More
Continued innovation: Challenges for product managers Dr. Jim Anderson, also known as the “Billion Dollar Product Manager”, recently wrote a post that I found to be quite interesting and relevant to the issues surrounding new product innovation. If you need an example of an industry that uses continued innovation to stay current and remain successful-
Continued innovation and the gaming industry More
Making a smooth transition to web collaboration With the increasing development of new web 2.0 technologies, “virtual teams” are becoming more popular. Those making the transition to web collaboration may find themselves facing many challenges. Communication needs to be accurate. Goals needs to be properly defined and understood. Time zones may affect the work. The
Web collaboration: Making virtual teams work More
A vital need for integrated business processes It is evident that the social web has provided customers with an outlet to voice their opinions related to products and services and organizations have responded by integrating more elaborate customer support applications into their overall process. The reality is that these applications, more often than not aren’t
Business processes: Integrating them More
At OneDesk, we know that successful project management starts with organized project planning. Hence, our easy-to-use project planning tool provides project managers with all the features they need to make the process planning process a smooth one. Steps to efficient project planning with OneDesk. 1. In your sharespace, go to the tasks view. By default,
Project planning with OneDesk More
MONTREAL, QUEBEC–(Marketwire – Aug. 31, 2011) – OneDesk Inc, the leading provider of Social Applications for the Enterprise, announces the integration of product roadmapping and release management into their flagship product. OneDesk is a blended set of social business applications that includes: social media monitoring & engagement, >customer feedback management, innovation & ideas management, customer
New in OneDesk: Easily Plan Releases and Create Product Roadmaps (Press Release) More