9. Business Solutions Articles – OneDesk Software

Question: What is the difference between innovation and creativity? Innovation plays a huge role when it comes to building a stronger and more profitable business. However, many people confuse innovation with creativity. Before we go on, try to answer the question. Is your business being innovative, or simply creative? The Harvard Business Review explains the […]

Organizational innovation defined I understand organizational innovation as the ability to identify and implement new, improved or creative methods of operation within the workplace. Relating to products and services, the goal of organizational innovation is introduce new or improved products and services that meet existing and emerging needs of the marketplace. Organizational innovation is essential

OneDesk makes the insight management process easy, especially when it comes to the most important step – gathering feedback from your customers. Our customer portal allows you to gain valuable feedback about your products or services much quicker than with traditional survey tools. A quick demonstration of OneDesk’s insight management process 1. Make sure the

Enterprise collaboration management in 2011 Fully engaging and collaborating with all internal and external stakeholders (including customers, business partners and employees) is becoming increasingly an integral part of the success of an organization, and to the creation of a competitive advantage in the marketplace. Organizations are investing in the latest cutting-edge technologies to implement a

Online collaboration is becoming essential for businesses to adhere to. It organizes and structures the planning and development processes, helps you get input from all stakeholders quicker, and helps get work done more efficiently. If we dig deeper, we can see that online collaboration does much more. Online collaboration turns leadership into innovation To collaborate

Importance of the social web in social product development We all know the social web has a tremendous impact on product development and has promoted increased collaboration and social engagement within organizations of every size, in every industry. The increase in availability of multiple social channels has put customers in the driver’s seat and dramatically

Lesson from Celebrity Apprentice: Collaboration and communication are important No one wants to hear the words, “You’re fired!” especially this season’s cast of Celebrity Apprentice. Over the past couple of weeks, the show has shown some interesting interactions between cast members, and proves that effective collaboration and communication is the key to surviving in an

Social engagement and the web The social web has had a tremendous impact on product development and has promoted increased collaboration and social engagement within organizations of every size, in every industry. Furthermore, the increase in availability of multiple social channels has dramatically changed the role of the consumer in the decision making process. “The

Advantages of feedback website “For every customer complaint, there are 26 other customers who have remained silent.” –Lee Resources Inc. For a business to be successful, soliciting feedback is critical. By doing so, your company can: Learn about what customers like and do not like about their product or service. Acquire new ideas for future

Co-creating: Going beyond the definition If you are not quite sure what co-creating means, I invite you to visit my past blog posts that explore some of the ways co-creation is used to enhance social product development. Beyond defining and highlighting the benefits, it is important to explore the best practices of organizations that have