Listen to your customers through social media with OneDesk

The social web is no longer just a space where individuals connect. These days, it is used as a communication channel for sharing ideas, suggestions, insight, questions and even product and service related issues. Organizations can also use social media to engage and respond to their customer requests and inquiries.

Social media for product and service development

Businesses in every industry sector are quickly recognizing the value of integrating a social media monitoring strategy into their product and service development process.

OneDesk offers teams a social media monitoring solution that can be seamlessly integrated with the rest of the activities within the product and service development process. This ensures that any important data is properly managed and key information is pushed through their lifecycles.

To see our social media monitoring tool in action, check out this short video: