1. How to use OneDesk

The August Update to OneDesk is out and has a few new exciting features that you have been asking for. This post covers one of those features: Merging Tickets. Merging Tickets Now you can select one or more tickets (or other kind of item) and merge them into another ticket. This works in the following […]

Update October 2020: We have a new knowledge base app, so please follow the new instructions here. The OneDesk Knowledge Base App is a ‘customer app’ that you can add to your website widget or place directly on your website, to provide a place for your customers to find answers to their questions. It works

We just released our new Knowledge Base feature in OneDesk to allow you to provide a place for your customers to search and find answers to their questions. There are many features to the Knowledge Base (and more to come) which I cover in more detail in another post. If you sign up for OneDesk

OneDesk provides three customer-facing apps that you can place on your website to begin interacting with your customers. The widget offers the following applications: 1) In WordPress, click ‘Plugins’ Log into your WordPress account and click on ‘Plugins’ in the left panel. Then select Add New Plugin.  2) Search for “OneDesk” and install the plugin.

Please see the complete and updated article: Adding apps to your website. OneDesk includes three real-time customer-facing apps that you can use to interact with your customers, and provide them with an interface access to their tickets and discuss them with you. The customer apps also acts as a knowledge base where you can publish

When you get new tickets, a customer starts a conversation, or a co-worker adds a comment to a task, you may need to be informed. Depending on your role in the company it may be important that you are informed immediately so the customer can receive a quick response. OneDesk let’s you control these notifications

With the latest release of OneDesk we now offer a built-in chat application that allows you to offer real-time support to your customers. This is released in beta so please go ahead and use it, but don’t forget to give us your feedback. Once you put the customer apps on your website, you can now

The OneDesk Customer Apps Platform We have a big announcement! We just released our new ‘Customer Apps’ platform which allow you to deploy 3 apps to your customers (so far). Some of you may be familiar with our customer portal and our web-forms, but if not please check out my previous posts about these customer-facing