Get Collaborative OneDesk allows you to create teams and collaborate with colleagues, offsite team members, partners and customers. In this OneDesk Quick Start Guide we’ll teach you how to build your OneDesk team. We’ll also introduce you to some important concepts in OneDesk, like Containers which are the essential building blocks for all teams and […]
Creating Teams in OneDesk More
The new year is just around the corner, have you thought about your product roadmap for 2016? If the thought if it makes you feel like it’s the day AFTER New Year’s Eve, you might need new product management software to make planning your roadmap feel like a fulfilled New Year’s resolution, instead of a
Build a Quick and Simple Product Roadmap in 2016 with OneDesk More
The ability to provide a simple to understand and dedicated view of all high level product planning information in your portfolios is an asset that is often missing in basic product management software, however it is very much in demand by executives, stakeholders and managers. OneDesk is perfect for managing multiple product portfolios, releases, projects
High Level Product Planning and Vision More
Do you remember playing the ‘telephone game‘ as a child? If so, you’ll remember that when a word or phrase is passed along ear to ear, it can get distorted and change to the point that it becomes unrecognizable from the original. Don’t let your product development cycle turn into a game of guesswork for
Requirements Validation & OneDesk Customer Portal More
We’ve just added a new application to OneDesk to help you simplify your product management workflow called “Item Flow”. The principle behind adding in this application is simple. When you receive a ton of great feedback from your customers you want to keep these ideas and information connected to your process through all stages. In
New to OneDesk – Item Flow More
Collect and organize your feedback Collecting, managing and responding to customer feedback is a corner stone of keeping your customers happy. OneDesk can help you to achieve the effective communication with your customers and provide them with real-time response. An asset to any business. The feedback list application allows you to collect feedback from your
OneDesk Applications: Gathering customer feedback – Feedback List More
Gantt charts are a key component for many project managers who are responsible for the efficient coordination of multiple projects that have related tasks. In even the simplest of projects, PMs want to be able to easily manage and oversee all phases of their project in order to ensure successful completion. Here is some gantt
Gantt Chart Terminology – task relationships More
Organize your Tasks Managing your tasks in OneDesk has never been simpler. You can create, assign or work on tasks for your projects all from one application. The tasks list application allows you to create tasks with dependent sub tasks as well as the ability to apply custom filters for searching and managing your tasks
OneDesk Applications: Tasks List More
It’s question with a seemingly obvious answer, but we consistently get asked this seemingly simple question on a weekly basis. What is the difference between a customer and a user? A customer is an individual who has an interest in contributing feedback with your organization, but who does not need access to the internal workings
Customer vs User within OneDesk More
How to easily capture and manage all customer emails with OneDesk. If customers send you support requests by email, you can still manage them with OneDesk. Have your customers send their support requests, or just forward emails to: support@(your organization).OneDesk.com The support issue can then be found in OneDesk under the help desk tab. You
Seamless Support Workflows More