4. Industry Applications

How a cash automation technology company uses OneDesk to manage its operations

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Collaborative work is a necessity in specific industries. Software development companies and tech-based solution providers are not exceptions. The average software development company pools together the skills, experience, and expertise of multiple developers, project managers, and systems designers to make up their development teams. Managing the inter-operation of such teams requires a mix of well-defined […]

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How a Publishing Company uses OneDesk to Organize its Internal Teams

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Information drives the modern world, and media companies are at the center of it all. These companies are responsible for curating content, improving it, and laying it out in diverse forms. They engage in a rigorous search for data and strive to disseminate new information to the right target audience. Beyond just figuring out what

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How an IT outsourcing company uses OneDesk to manage their work

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For up-and-coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because businesses can remain relatively hands-off while still reaping the benefits of having management of their IT setup. With outsourcing, there are potential gains in terms

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How one manufacturer uses OneDesk to manage its IT helpdesk, development, and process-automation

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It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that manufacturers need to keep up with the times. Automation drives the efficiency of manufacturing, and there is no exception when it comes to managing this

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How a WordPress development company uses OneDesk to manage customers and projects

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Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for smaller companies, it might be more worth their while to contract a team to build their website using an existing framework, platform, or builder. With

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How a fortune 500 company uses OneDesk to manage all change requests on their website

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For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to keep running, and oftentimes are overlooked in favor of more customer-facing projects. Sometimes these websites

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How a local Co-op uses OneDesk to manage maintenance at its retail locations

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Cooperatives, also known as co-ops, are businesses owned by a group of people who are united in their needs and goals. Because co-ops are run by a committee, they often are focused on serving their local community. This sense of shared ownership ensures an eye is kept towards upkeep and safety in each of the

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How a materials distributor uses OneDesk to manage IT projects

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In well-established industries, it is not uncommon to see companies sticking to their old and familiar ways of management. For the distribution and supply of raw materials, this is no exception. However, as companies move more and more of their business online, it follows that a certain amount of modernization needs to be undertaken. It

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A Consumer Package Goods (CPG) supplier uses OneDesk to manage it’s creative workflow

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The world of consumer packaged goods is one that moves quickly. Companies that sell consumer packaged goods (CPG) have to constantly develop new products and get them into the hands of consumers at a regular rate. These products include non-durable goods such as food, toiletries, and other consumables. Because CPGs have generally short lifespans, that

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How a telecom services company uses OneDesk to manage support, project management, and deal flow.

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Our client is a large telecommunications services company based in the United States. Over the years, they have grown, but have pinpointed one product in particular that they need help with managing. As leads come in from their sales force, these potential constomers enter their system. Account managers are brought in to nail down the

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