The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Mobile Communication in OneDesk’s Mobile-Friendly App
The Mobile-Friendly OneDesk (MFOD, beta) provides an easy solution for communication between your users and customers. Access and respond to your conversation directly from your mobile device using the MFOD.
Using the Mobile-Friendly Customer Portal
The Mobile-Friendly OneDesk (MFOD, beta) contains a Ticket Portal and Task Portal for your customers to view their submitted items. Customers can submit new tickets and tasks directly to you
The OneDesk April 2022 Update: What’s New and What’s Changed
The OneDesk April 2022 update went live on April 22nd, 2022 and brings many new features, including a total revamp of the Mobile Friendly OneDesk (MFOD), macros on timesheets, and
Example KPI Dashboards
Components of a KPI dashboard KPIs or Key Performance Indicators, are measurements that determine how well your organization is meeting its goals and objectives. KPIs are crucial to making data-driven
Setting OneDesk Up for Serving Internal End-Users or External Customers
Whether the end-users you serve are from within your company, or whether they are external clients, OneDesk will work for you. However, you will need to configure OneDesk in slightly
Creating Teams and Sharing Projects with Teams
OneDesk lets you create teams to group and organize your users. Users can belong to more than one team and can be assigned different roles in each. When a team
Custom Analytics Dashboards for Specific Industries
The analytics dashboard in OneDesk can be used to quickly view performance indicators and relevant charts for your organization. This dashboard can be configured to easily show the charts and
Inviting Customers to Join the Customer Portal
The OneDesk Customer Portal provides an easily accessible space for your customers to submit tickets and view the status of their items which your team is working on. To get
Editing Custom Fields and Conditional Custom Fields
Custom fields in OneDesk are a powerful tool to include as much information on an item as you need. There is now a dedicated custom field editor, as well as
How to Create Multiple Timesheets & Automate Timesheets in OneDesk
You can create several timesheets at the same time in OneDesk, as well as apply automations to streamline common processes you encounter while you handle your timesheets. Learn how to