The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Customer community: Best practices
Customer community: Interacting online Today’s modern web 2.0 driven world is marked by a strong and abundant presence of online customer communities. These groups of like-minded individuals come together and
Customer Comments: Evaluating them
Customer comments are essential If you work with customers, you surely know that customer comments are like gold to any company. Once you understand what your customers want, your company
Satisfaction Management Strategies
What is satisfaction management? As organizations become more customer centric satisfaction management is a process that helps them to measure how well they deliver on customer requirements. Central to the
Giving Feedback to Customers
By now, I’m sure you all know that giving feedback is important. However, when you hear the words giving feedback, who do you think of giving feedback to? If you
Community response: Stronger voices
Community response: instinctive Question: Do you ever feel like you are being treated unfairly, or like you are being ignored? If yes, what did you do about it? Personally, if
Forum Software and Social Collaboration
What is forum software? Forum software is designed for community and collaboration. Forum software allows you to capture and share knowledge, discover new innovative ideas, discover customer support inquiries, all
Sales database: Benefits and an alternative
What is a sales database? Sales people work in an extremely fast-paced environment. The busy nature of the sales industry requires a sales person to have access to certain information
Customer Relations: Improving the customer experience
Customer relations: Defined Customer relations refers to the process that a company uses to communicate, interact, connect and do business with the buyers or users of their products or services.
Get feedback – from everyone
It’s important to get feedback Ever wonder why people keep checking out your product or service, but never buy or sign up for them? One mistake that businesses often make
Survey feedback: Benefits and challenges
The importance of survey feedback One of the best ways to tap into customer ideas and gain insight from online customer communities is to simply collect feedback through surveys. Companies