The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Business New Year Resolutions We Hope You Make in 2014
It’s that time of the year again – the new year, which means it’s the perfect time to reflect back on the previous year and outline the goals you wish
Client engagement strategy for 2014
A client engagement strategy should be at the top of every companies new year’s resolution list. I recently read a great article by Gil Cattelain clearly highlights this issue. states
Customer Service Lessons From Santa Claus
I learned some of the most valuable customer service lessons from Santa Claus. Back when I was a student, I worked at a local mall during the holiday season as
Why Agile Fails
There’s an ongoing debate on whether Agile really is the best methodology to follow to maximize product development. The use of Agile is constantly increasing. At the beginning of 2013,
How to be a great product manager
“[The PM] is the key to success or failure. They can single handedly ruin a project.” Do you know how to be a great product manager? Though there have been
Organizing Projects in 5 Steps
Today’s date is 11/12/13. Project leaders are most likely hoping that this is a good omen, and that everything will go in order. Unfortunately, whether things go in order in
New product launch plan: 4 tips
Executing a new product launch plan Here are a few key points to incorporate into your new product launch plan: 1. Have a detailed plan and strategy. Think about which
New Roadmap Application in OneDesk
You asked, we listened. You may have noticed that we have been making changes to OneDesk over the past few weeks. That’s because we believe customers always come first and
Benefits of Business Collaboration
Product development is a risky process, especially in today’s rapidly changing marketplace. Collaborative management is an integral component of successful product development and helps to reduce the risks of unnecessary
Product Launching Process Tips
There are many things that make a product successful. The quality of the product, customer demand, and market position are all things that every company knows they should focus on