The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Customer service trends for 2013: Revisited
4 customer service trends for 2013 At the beginning of this year, business analysts and marketing professionals made their best predictions of customer service trends for 2013. Now that we
OneDesk’s Project and Portfolio Management Software
OneDesk’s Project and Portfolio Management Software allows you to create projects and share them internally or externally. Then, create sub-projects to create hierarchy and organize products, releases, projects, and teams.
Help desk support at every level
Creating a complete help desk support system Incorporating customer service and help desk tools into your overall product development process is highly beneficial to all stakeholders involved. In addition, it
Microsoft Project Alternative: OneDesk Project Management
For teams who are looking for an alternative to Microsoft Project, OneDesk offers a unique solution. OneDesk Project Management was designed to cater the needs of teams who wish to
What Makes OneDesk Unique Software?
One of the most common questions we get is “What makes OneDesk unique?” Since OneDesk is a suite of applications, there are several features that are unique to our software.
5 Clever Requirements Gathering Techniques
Without requirements, It’s hard to build the right product. Hence the requirements gathering, or “elicitation” process needs to be as complete as possible. In order to gather requirements from a
Managing Project Information in 4 Steps
As a good project leader, one of your responsibilities is to ensure that project information is always synchronized, so that all team members can be on the same page at
Scrum doesn’t have to be scary!
Have no fear, the scrum master is here! Introducing a new methodology to different project teams can be scary, right? Let’s face it, not every individual is going to start
Stimulating Creativity in The Workplace
In order to come up with innovative ideas, creativity is essential. Therefore, companies should focus on stimulating creativity in your workplace. Recognizing that many organizations don’t know where to start
Think Like a Customer and Brighten Your Future
It’s Halloween season, and that’s the perfect time to get that crystal ball out and look into the future of your business. If the prospects seem seem a bit gloomy,