The OneDesk Blog
Catch up on new features, tips on how to use OneDesk, and much more.
Project estimation: Better from the bottom-up
A good project estimation process is the basis of successful project planning. However, project estimation is not always an easy process. High-level project estimations are often laid out before activity-level
Multichannel customer service: A happy ending
The importance of multichannel customer engagement The social web has rapidly become the preferred channel to engage with customers. As a result, it has become a top priority for many
Worklog management simplified
If you’ve recently taken a look inside our application, you probably noticed that we have added many new features, as well as made some changes to existing features. Our mission
Data-driven product development: OneDesk
Product-focused, data-driven In last week’s Webinar, I provided a high level overview of OneDesk and some of the ways that it can help product professionals , listen and engage with
New Webinar Topic: Turning Customer Feedback into Product Gold
New webinar topic: Turning Customer Feedback into Product Gold The ability to drive innovation throughout your organization and outperform your competitors depends on two things: Having an effective method of
Ideation Methods: Seamless Integration of Ideas in Product Process
From ideation methods to execution strategies OneDesk is a platform for product development, foregrounding the importance of customer feedback within ideation process and removing barriers to let information move seamlessly
Pragmatic Marketing Goes Social: Distinctive Competence
Pragmatic Marketing Goes Social – Episode 3 – Distinctive Competence Before the spring break we got a pretty good head of steam on our Pragmatic Marketing Framework Goes Social series.
PLM blog reviews OneDesk
OneDesk featured on Clarity on PLM Jim Brown is the president of Tech-Clarity. Jim is a seasoned expert and analyst in software solutions for manufacturers with a strong focus on
Customer support software: Tips for choosing one
Investing in customer support software is the key to providing outstanding customer service. Whether you work in an enterprise-class organization, or for a small startup company, good customer support software
Product Manager Meme
The Product Manager Meme Finally, a meme for the product manager If you have spent any time browsing the social web lately, you have probably seen the “What People