Using Social software for business collaboration Social software is increasingly being used by organizations of all sizes and industries, to help facilitate and promote collaboration and as a result, eliminate

We often hear people say “there is no innovation without failure.” While occasional failures can be seen as beneficial and as an experimental learning process, there is no doubt that

How do we develop products customers will love? We always ask ourselves, what do our customers really want? We often debate whether customers even really know what they want. However,

News for product managers: The project engineering team is your friend Product managers often refer to their colleagues on the engineering team as if they are talking about a totally

Improving your help desk management strategy Here are a few ways to engage with your customers and improve your help desk management process: Tip #1: Integrate your help desk with

Continued innovation: Challenges for product managers Dr. Jim Anderson, also known as the “Billion Dollar Product Manager”, recently wrote a post that I found to be quite interesting and relevant