- Change Request Approvals
Protect Your Scope.
Control Every Change.
OneDesk gives teams a formal change request process from submission and impact assessment through internal approval and client sign-off so every scope change is documented, priced, and accepted before a single hour of work begins.
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USE CASES
From Change Identification to Approved Scope Adjustment — Fully Controlled
Structured submission, rigorous impact assessment, multi-stage approval routing, and client sign-off on record — OneDesk closes every gap between a change being requested and a change being legitimately agreed.
One formal process for every change — internal or client-initiated
Replace verbal agreements and informal email threads with a structured change request process every project uses from day one. When scope needs to change it goes through a CR form that captures the change description, business justification, requested timeline, and initial context up front. Every CR is logged against the project the moment it’s submitted, so nothing is absorbed silently and nothing starts before it’s formally approved.
- CR forms with configurable fields for change type, description, justification, and requested timeline
- Separate submission paths for internal teams and clients, with tailored forms per change category
- Every CR logged immediately with a unique reference number — on record from the moment it exists
Route every CR to the right chain and get acceptance on record
Configure approval workflows, defining the reviewers required at each stage, whether sign-off runs sequentially or in parallel. Every approval is timestamped, attributed to a named individual, and stored against the project.
- Configurable approval chains: delivery lead → PMO → finance → client, in any sequence you define
- Client sign-off view with change description and one-click acceptance
- Every decision timestamped and attributed
A complete, living record of every change to scope and budget
Every change request is recorded and attached to the project. Each shows the original scope baseline, every approved change and the current agreed scope at any moment in the project lifecycle. When a client disputes the scope or a delivery team questions a budget overrun, the change log delivers an unambiguous answer backed by signed approvals.
- Change log showing every CR, decision, approver, and scope baseline shift
- Rejected and withdrawn CRs retained in full for compliance and post-project review
FEATURES
Every CR Feature Your Delivery Function Needs to Protect Scope and Margins
Structured CR submission, impact assessment, configurable approval routing, client sign-off portal, complete change log and audit trail, and CR analytics — everything a PMO needs to make scope changes formal, fast, and defensible.
FAQ
Common Questions
Stop Absorbing Out-of-Scope Work
Set up your CR forms, configure your approval chains, and put your first change request through the full workflow in your first day.