- IT Service Management
Ship Faster. Measure Better.
Scale Smarter.
Get a data-driven lens into your development lifecycle. Start measuring true velocity by unifying task progress, support tickets, and time tracking. OneDesk delivers the metrics you need to optimize and focus on high-impact work.
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USE CASES
Engineering Excellence Powered by Real-Time Analytics
Bridge the gap between code and context. OneDesk aggregates every ticket, task, and hour into a single source of truth for engineering and product progress.
Stop Estimating and Start Predicting Your Ship Dates
Get a granular view of your team’s delivery speed. Track velocity across projects and portfolios to understand how quickly requirements move from backlog to “Done,” allowing you to set realistic roadmap expectations with stakeholders.
- Measure completion rates to identify bottlenecks in your development pipeline.
- Track the time it takes for a ticket to move from "In Progress" to "Deployed."
- Compare delivery speeds across different product lines or engineering squads.
Optimize Your Most Expensive Asset: Engineering Time
OneDesk’s workload and utilization views show you exactly how your team’s time is being spent. Balance workloads and optimize resources assignments to prevent burnout and ensure focus.
- Identify at a glance who is overloaded and who has the bandwidth for the next sprint.
- Visualize the split between roadmap items, support tickets, and internal R&D.
- Audit time spent on specific features to calculate the true cost of development.
Unify Dev Tasks and Support Tickets in One Dashboard
Stop losing engineering hours to “invisible” work. OneDesk merges product task tracking with help desk ticket metrics, giving you a 360-degree view of the total demand on your engineering team.
- View roadmap progress alongside live bug-fix volume on a single screen.
- Monitor how quickly engineering responds to high-priority client tickets.
- Group metrics by Client or Project to see which accounts are driving the most dev effort.
Executive-Ready Reports for Stakeholders and Finance
Bridge the communication gap between dev and stakeholders. Generate custom reports tailored for non-technical stakeholders, finance teams (for R&D capitalization), or clients, and export them in the formats they need.
- Create high-level status reports for executive review.
- Access raw data for deep-dive analysis or internal auditing and compliance.
- Have your weekly reports automatically land in your inbox.
FEATURES
Analytics Built for Modern Product Teams
Standardize your reporting, eliminate data silos, and ensure your engineering team is delivering maximum value.
FAQ
Common Questions
Absolutely. OneDesk allows you to categorize work by type via task/ticket types or custom tag fields. You can filter reports to show you how much of an engineer's total capacity is being used or exactly how much of that time is being spent on "value-add" product work versus internal overhead.
Unlike traditional project management tools that only track roadmap tasks, OneDesk unifies development tasks and support tickets in a single platform. This means reports don't need to just be based on completed features. Reports can factor in the time your engineers spend on unplanned maintenance and help desk escalations. By capturing 100% of the work, your velocity metrics reflect the team's true throughput, leading to much more accurate sprint planning and roadmap commitments.