- Sprint & Release Planning
Plan with Precision.
Ship with Transparency.
OneDesk unifies Agile planning with external client collaboration. Move tasks from the backlog into sprints, manage resource capacity, and map out release timelines on an interactive Gantt chart—all while providing your clients with the visibility they need to stay confident in your delivery. Bridge the gap between “In-Progress” and “Shipped.”
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USE CASES
Strategic Planning for High-Velocity Engineering
OneDesk streamlines the journey from the “Backlog” to “Production,” ensuring your team stays focused on code while your clients stay informed on progress.
Turn Customer Feedback into an Engineering Roadmap
Don’t let your backlog become a black hole. OneDesk allows you to capture client requests via email or your branded portal and instantly categorize them for future development. Prioritize tasks based on effort, client urgency, and strategic value, ensuring your team is always working on the right features at the right time.
- Convert customer tickets directly into your development backlog with one click.
- Use custom fields and tags to rank tasks by ROI or client tier.
- Group related features and bug fixes into cohesive work packages for easier planning.
Ship Faster without Breaking Your Process
Execute with agility using Kanban boards and custom status flows tailored to your dev cycle. OneDesk allows you to group tasks into specific Sprints or Release versions, giving you a clear view of what’s “In Flight” and what’s “Ready for Prod.” Manage the entire lifecycle from triage to deployment within a single workspace.
- Visualize your sprint progress with customizable drag-and-drop boards.
- Tie specific tasks and bug fixes to version numbers or scheduled launch dates.
- Trigger notifications to clients the moment a feature moves from "Dev" to "QA" or "Production."
Protect Your Team’s Bandwidth and Your Project Margins
An engineering plan is only as good as the people behind it. OneDesk’s workload view provides a real-time heatmap of your team’s availability. See exactly who has the capacity for the next sprint and balance tasks to prevent burnout—all while tracking billable vs. non-billable effort to ensure every sprint is profitable.
- Identify over-allocated developers before the sprint even begins.
- Drag-and-drop tasks based on individual skill sets, seniority, and availability.
- Monitor engineering efficiency and billable hours across your entire squad.
Master the Long Game with Interactive Gantt Charts
For client-facing teams, timelines are everything. Use the interactive Gantt chart to map out dependencies and visualize the critical path of your releases. Communicate milestones clearly to your clients, ensuring they understand how specific feature dependencies impact the overall delivery date.
- Manage task links and dependencies with simple drag-and-drop controls.
- Highlight key release dates and stakeholder sign-offs on your project timeline.
- Compare your original sprint estimates against real-time hours logged by the team.
FEATURES
Built for Modern, Client-Facing Product Teams
Standardize your planning, automate your client updates, and ensure your engineering team is delivering maximum value every sprint.
FAQ
Common Questions
Yes. You can convert an incoming support ticket into a task and assign it to an active sprint or a future release. This maintains the "thread of record" from the client's initial report to the final engineering fix.
OneDesk allows you to distinguish between "Internal" and "Public" communications. You can collaborate privately with your engineers on a task, while only sharing high-level status updates and release notes with the client via the portal or automated emails.