In this day and age, even smaller institutions need some way to track their work, whether they are projects or support requests. At the heart of every college or university is the administration department, who ends up serving as the first point of contact in a lot of cases, even if the issue should be […]
Charitable organizations can be complex institutions. On first blush, many of these kinds of organizations might seem to only be focused on marketing and finance, but with everything increasingly moving online, more avenues are opened up for work done on a computer. For charitable organizations based in a university setting, it follows that these organizations
OneDesk Case Study: A university charitable organization More
How a Human Resource Consulting Company Uses OneDesk to Coordinate internal Operations and Support customers The human resource is undoubtedly the most crucial element in the entrepreneurial process, so much so that a measure of how well a company manages its HR can be a crystal ball of its long-term viability. This is evident in
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In the world of business, getting your company’s name and brand out there can be main the reason your business succeeds or flounders. Even small and local businesses need to grow their presence in their communities, whether they are banner ads online targeting users in their city or billboards by the side of the road.
Information drives the modern world, and media companies are at the center of it all. These companies are responsible for curating content, improving it, and laying it out in diverse forms. They engage in a rigorous search for data and strive to disseminate new information to the right target audience. Beyond just figuring out what
How a Publishing Company uses OneDesk to Organize its Internal Teams More
For up-and-coming businesses that don’t have all the resources to hire their own in-house IT team, it makes sense to outsource their IT management. This is an attractive option because businesses can remain relatively hands-off while still reaping the benefits of having management of their IT setup. With outsourcing, there are potential gains in terms
How an IT outsourcing company uses OneDesk to manage their work More
It might seem counter-intuitive to think that manufacturing companies want to modernize how they track their work, but in a world where manufacturing powers commerce and trade, it’s clear that manufacturers need to keep up with the times. Automation drives the efficiency of manufacturing, and there is no exception when it comes to managing this
Web development can take on many different forms. For larger teams, it might make sense to develop a proprietary framework in-house that the team themselves can upkeep and maintain; for smaller companies, it might be more worth their while to contract a team to build their website using an existing framework, platform, or builder. With
How a WordPress development company uses OneDesk to manage customers and projects More
For large, Fortune 500 organizations that provide solutions across multiple areas, it helps to have the entire organization use a single website as their point of interaction with the company. These widely-used internal websites are crucial for the business to keep running, and oftentimes are overlooked in favor of more customer-facing projects. Sometimes these websites
How a fortune 500 company uses OneDesk to manage all change requests on their website More
UPDATE: In April 2021 OneDesk introduced built-in Customer Satisfaction Survey functionality. Read more: All About Customer Surveys How to Activate Customer Satisfaction Surveys Customer Satisfaction Survey The best way to know how well your customer service team is doing is… to ask your customers. One common way to get customer feedback is to send a
How to Send a Customer Service Satisfaction Survey with OneDesk More