The most productive team member

Elevate your operations with an AI Agent that provides 24/7 support that scales with your growth.

Instant resolutions, zero wait times

Stop making your customers wait in queues. Odie AI handles simultaneous conversations, resolving routine inquiries in seconds. By automating the common questions, your team is freed up to focus on high-value interactions.

AI that knows your customers

Odie AI leverages your content to tailor its responses with accurate knowledge.

Effortless training

Activate and train your AI agent using past conversations, webpages, and knowledgebase articles.

Perfect handoff

Configure how and when the bot replies, agents are notified, and chats are transferred

AI help center

The AI Help Center transforms your static FAQs. Customers can simply ask a question and receive instant answers, turning your existing content into your most effective self-service tool.

AI-powered help center

The included branded help center integrates AI into the knowledgebase so customers can receive instant summaries when searching.

Deflect common questions

AI-integrated web forms answer common questions before tickets can be submitted -- reducing ticket volume.

AI article generation

Build out your knowledge base easily by generating articles from your tickets. AI creates detailed articles based on the ticket details and resolution.

Real benefits of an AI Agent for customer service

Unlock all the benefits of adding AI to your service desk workflow.

Always available

Expand to a global audience or enable 24/7 support. The AI agent never sleeps!

Faster responses

Don't keep customer waiting with instant answers.

Reduce costs

Automate away much of your support, leaving agents to handle more high value tasks.

Increase efficiency

The AI agent wastes no time looking for canned responses or checking documentation.

Customer experience

Provide answers immediately and at any time of the day using natural, context aware conversations.

Personalized

Your AI agent knows about your company and services only, ensuring accurate and informative answers.

FAQ

What is an AI Agent

An AI agent is a feature that integrates with your help desk tools such as a live chat, knowledgebase, forms, and help center. It synthesizes your knowledge to deliver direct answers to questions. This turns your static documentation into a dynamic, 24/7 support agent that can resolve inquiries without human intervention.

How long does it take to set up Odie AI Agent?

The Odie AI Agent is trained on your content. You can import existing knowledgebase articles into OneDesk. You can also train your AI on your existing web pages. Once you have content, simply select the knowledge source types you want to use and the AI will be trained in minutes.

What is the role of an AI Agent in client service?

The AI Agent serves as the first responder, providing instant answers, handling common questions, and provide 24/7 support.

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