OneDesk for Admin Teams

OneDesk is an all-in-one work management software for admin teams. Stay organized and boost productivity with task planning, project management, and unified communication.

Why OneDesk for admin teams?

Capture and organize communications

Allow customers or end users to submit requests, issues, and feedback from multiple places. OneDesk enables communication from email, live chat, custom forms, inbound calls, 3rd party apps, and more. No matter how your customers reach out, everything is saved and organized in one place where you can respond and track progress.

Track deliverables

Use OneDesk’s task management and tracking features to create, assign, and prioritize admin tasks. Make sure nothing falls through the cracks from your unified real-time dashboard.

Plan admin projects

Manage every aspect of your admin projects within a single system. Visualize and plan project delivery timelines and track progress with customizable Gantt, workload, Kanban, list and calendar views.

Reduce repetition & boost productivity

Use OneDesk’s automations to cut down on your manual day-to-day tasks. For example, automatically assign tasks, send replies, tag requests, and much more.

Save time with self-service

Cut back on tickets and requests from your customers or end-users, by implementing self-service options. OneDesk provides a customer portal, knowledgebase, and AI agent. Self-service cuts down on common questions and allows your admin team to focus on high value work.

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Web App

Mobile

On-Premise

HIPAA

Integrations

Intake Employee Requests

Track Time & Resources

Reporting & SLAs

Employee Self-Service Center

Manage IT Projects

IT Asset Management

Employee Request Portal

Onboarding Workflows

HR Analytics

HR Knowledge Base

Department Projects

Offboarding Checklists

Cross-Department Ticketing

Operations Projects

Operations Dashboards

Automate Routine Tasks

Resource Management

Vendor & Supplier Management

Feature Request Intake

Review & Approval Workflows

Team Collaboration

Bug & Issue Tracking

Roadmap Project Planning

Velocity & Delivery Reporting