OneDesk for
Legal Teams

OneDesk is a work management software perfect for legal teams. Organize cases, track time, send invoices, and more — all in one place.

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Why do legal teams choose OneDesk?

Centralize your legal intake

OneDesk provides a professional front door for all legal requests. The customizable forms ensure you get all the necessary details and documents upfront, so your counsel can start working immediately without the back-and-forth.

Track complex projects with ease

Legal work isn’t just about quick tickets; it involves long-term projects like M&A activity, patent filings, or annual compliance audits. OneDesk’s project management tools, like Gantt charts and Kanban boards, allow you to map out these multi-step processes, set dependencies, and track milestones across the entire organization.

Scale your services with AI

AI allows legal teams of all sizes to reduce their workload.

Live Translation

Expand your services to the global market without scaling your staff. Translate chat messages between your staff and your client instantly with live AI translation.

Summarize tickets

Need to loop in a teammate? Forget what this ticket was about? Instead of sifting through long threads, let OneDesk AI condense complex tickets into short actionable summaries.

Generate KB articles

Build out your knowledge base easily and keep track of your solutions. Easily convert tickets into structured knowledge base articles. OneDesk AI removes personal information and extracts key information to create detailed articles.

AI suggested replies

Why spend time looking for a saved reply or typing out a new one? Let AI easily draft intelligent replies based on the conversation context.

Get the green light faster

Don’t let a contract sit in a manager’s inbox for a week. OneDesk automates the approval workflow. You can trigger an approval request to the appropriate executive. They can approve or request changes with one click, and OneDesk will notify your team and update the task status automatically.

Visibility into legal capacity

For an in-house team, time is your most limited resource. OneDesk makes it easy to track exactly how much time is being spent on different tasks. This data provides the transparency needed to justify more headcount or to show which departments are consuming the most legal resources.

Frequently asked questions about OneDesk for legal teams

Can we keep certain legal cases completely private?

Yes. OneDesk has robust security settings. You can create "Private Projects" where only specific members of the legal team can see the tasks, files, and discussions.

Can our internal clients track the status of their own requests?

Yes. Employees can log into a the portal to see if their contract is under review, pending approval, or finished, reducing the number of "What's the status?" emails your team receives.